Refund Policy

Purchases and credits

Studymancer offers recurring subscriptions and one-time credit packs. Payments are processed securely through Stripe.

Before payment, Checkout displays the product, price, currency and, for subscriptions, the billing frequency and recurring nature of the purchase.

Credits and subscription benefits are added to your Studymancer account after payment is successfully confirmed. The plan description shown before purchase explains the credits included and whether unused credits expire or roll over.

Subscription renewals and cancellation

Subscriptions automatically renew at the billing frequency shown during Checkout until cancelled.

You can cancel through the billing-management option available in your Studymancer account. If you cannot access that option, contact us at pattora.nz@gmail.com.

Cancellation stops future renewals and normally takes effect at the end of your current paid billing period. Unless a refund is required by law or approved under this policy, cancelling does not automatically refund an amount already paid.

If you requested cancellation before a renewal but Studymancer failed to process that request in time, contact us so the resulting renewal charge can be corrected.

Contacting us about a purchase

Please contact us if:

• you were charged incorrectly or more than once;
• you do not recognise a charge;
• a successful payment was not reflected in your account;
• purchased credits or plan benefits were not provided;
• you believe the service was faulty or materially different from its description; or
• you want to request a cancellation or refund.

Include your Studymancer account email, the approximate payment date, the amount and currency charged, and your Stripe receipt or payment reference if available.

Never send us your full card number, bank-account password, Stripe password, or Studymancer password.

How refund requests are handled

Billing errors and duplicate charges will be corrected after they are verified. If paid credits or subscription benefits were not provided, Studymancer will either provide them within a reasonable time or refund the affected payment.

Refund requests for unused credit packs may be approved at Studymancer’s discretion. You are not automatically entitled to a refund solely because you changed your mind or no longer require the service.

Studymancer does not normally provide discretionary refunds for credits that have already been used to run analyses. However, using credits does not remove any rights you may have when a service is faulty, materially different from its description, or otherwise fails to meet a mandatory legal guarantee.

Depending on the circumstances and the amount of service already provided, an approved remedy may include restoring credits, correcting the service, or issuing a partial or full refund.

Approved refunds

Approved refunds will ordinarily be returned to the original payment method. After Studymancer initiates a refund, processing times are controlled by Stripe, your bank, and your payment provider.

If a refund fails or cannot be returned to the original payment method, contact us so that an appropriate alternative can be arranged.

Consumer rights

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded.

For New Zealand consumers, this includes applicable rights under the Consumer Guarantees Act 1993 and protections under the Fair Trading Act 1986. Depending on the circumstances, these rights may entitle you to have a problem corrected, cancel a service, receive a partial or full refund, or seek compensation.

You may also have mandatory consumer rights under the laws of the country in which you live.

Privacy and contact

Information submitted with a refund request will be handled in accordance with our Privacy Notice.

Refund requests and questions can be sent to pattora.nz@gmail.com.